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Sign in FAQ
I would like to know more about the new Identity service?

We've transitioned to a new identity service. If this is your first login post migration you can still use your exiting username and password.

On this screen enter your username and click next. Follow the instruction on the corresponding screen for a seamless login experience.

How do I register a New Account?

You can register a new account by clicking on the sign-up option on the sign-in/register screen.

An email will be sent to you to validate your email address.

I forgot my password. How can I reset it?

If using a social provider, you follow their instructions:

If you are logging in with an email address, use this “forgot password” option available on your password screen.

How can I switch my verification method?

You have the option to change you authentication method by selecting the “verify with something else” option.

Why am I getting emails from identity.tylerportico.com?

MunicipalOnlinePayments.com hosted by Tyler Portico, the “entry point” for many cloud applications and services developed by Tyler Technologies, Inc. If you chose to use an email address instead of a social provider for sign-in, it’s the identity services that handles your authentication and any management activities that require your email.

Budget Billing (Average Monthly Payment)

We are pleased to offer budget billing as an option for your water and wastewater account(s). This program allows utility customers with a minimum of six months of service to have their payments for the next twelve months calculated based on the average usage from the previous six to twelve months. Any outstanding balance or overpayment at the end of the twelve-month period will be adjusted in the final month’s bill. Accounts will be automatically re-enrolled in the program with a new twelve-month payment calculated unless cancellation is received in writing from the account holder.

Sign up in person or online by submitting a Service Request for Average Monthly Payments.